Thank you for shopping at ClickThatClicks.com. We’re committed to offering a safe, transparent, and satisfying shopping experience. This Return Policy outlines your eligibility for returns or refunds, the process, timelines, and any related costs.

1. General Return Eligibility

You may request a return or refund if:

• Non-Delivery: Your order does not arrive within 30 calendar days from the shipment date.

• Damaged or Defective Items: The item arrives damaged, defective, or not as described.

• Incorrect Item: You receive a product that is not what you ordered.

• Out-of-Stock After Purchase: If a product becomes unavailable after you’ve placed an order, you will receive a full refund.

• Change of Mind (EU Only): Customers in the EU may cancel their order within 14 days of receiving it, in accordance with the EU Consumer Rights Directive.

2. Conditions for Returns

To be eligible for a return:

• You must request the return within 7 days of receiving your item.

• The item must be unused, unaltered, and in original condition, including packaging, tags, and any included accessories.

• You must provide proof of purchase, such as an order number or invoice.

• For items that are defective, damaged, or incorrect, photo or video evidence must be provided.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Perishable items (e.g., food, flowers, plants)

• Personal care items (e.g., cosmetics, hygiene products)

• Customized or personalized products

• Hazardous materials (e.g., flammable liquids or gases)

• Gift cards and digital downloads

• Sale or clearance items (unless defective or incorrect)

4. How to Request a Return

To initiate a return:

• Email us at admin@clickthatclicks.com with your order number and a description of the issue.

• Include any necessary photo or video evidence.

• Wait for our response and return authorization before shipping the item.

Important: Do not return any item directly to ClickThatClicks.com without instructions. All returns must follow supplier-specific return procedures.

5. Exchanges

• Exchanges are subject to stock availability.

• If an exchange is not available, a full refund will be issued.

• You must return the original item before receiving a replacement, unless otherwise specified.

6. Shipping and Return Costs

• If the return is due to our error or the supplier’s (e.g., defective or wrong item), we will cover or reimburse the return shipping.

• For personal reasons (e.g., EU change of mind), you are responsible for return shipping costs.

• Original shipping charges are non-refundable, unless otherwise noted.

7. Duties, Taxes, and Import Fees

• Any duties, taxes, or import fees paid during purchase are non-refundable.

• You are responsible for any customs or brokerage fees incurred during the return process.

8. Dispute Resolution

In the event of a dispute regarding a return or refund, we will work with you and the supplier in good faith to reach a resolution. Unresolved matters may be settled through binding arbitration in accordance with our Terms of Service.

9. Contact Us

For any questions or assistance regarding returns and refunds, please contact us:

Email: admin@clickthatclicks.com