Refund policy

Effective date: 21 September 2026 Returns window. Request a return within 7 days of delivery. In the UK and EU you have 14 days from delivery to withdraw, as the law provides. Condition. Pieces must be unworn, unwashed and unaltered, with all original tags, labels, seals and packaging. Authorisation. Email admin@clickthatclicks.com with your order number before sending anything. We reply within 1 working day with the return address and a prepaid label. Returns go to our partner's warehouse in Europe or the United States; pieces sent elsewhere may be lost. Cost. Approved returns are free when you use our label. Refund. We refund the full price paid to your original payment method within 7–10 working days of receiving and checking the piece. Damaged, faulty or incorrect. Tell us within 7 days of delivery with 2–3 photos. We collect at no cost and refund in full, including any import charges you paid. Not delivered. If a parcel has not arrived within 20 working days, or the courier confirms it is lost, we refund in full. Unavailable after ordering. Refunded in full within 2 working days of our telling you. Not returnable, unless faulty: underwear, opened hosiery, swimwear without its hygiene liner, pierced earrings, and altered pieces. Exchanges. Return for a refund and place a new order.