Returns & Exchanges

Simple and fairIf a piece isn't quite right, returning it should be effortless.

• WindowRequest a return within 7 days of delivery. In the UK and EU you have 14 days, as the law provides.
• ConditionUnworn, unwashed and unaltered, with all original tags, labels, seals and packaging.
• HowEmail admin@clickthatclicks.com with your order number and the piece. We reply within 1 working day with your return authorisation and address. Please don't send anything before then, as pieces return to our partner's warehouses in Europe or the United States.
• CostFree when you use the label we provide.
• RefundTo your original payment method within 7–10 working days of the piece being received and checked.
• Damaged or incorrectTell us within 7 days with photos. We collect it at no cost and refund you in full, including any import charges you paid.
• Not returnableUnderwear, opened hosiery, swimwear without its hygiene liner, pierced earrings and altered pieces, unless faulty.
• ExchangesReturn the piece for a refund and place a new order.

Full terms are in our Refund Policy.