Are your products authentic?

Yes. CTC offers authentic designer fashion sourced through trusted international fashion suppliers and brand-authorised distribution channels. We do not sell replicas, counterfeit items, or unauthorised copies.

Where are your products shipped from?

Many CTC items are sourced from international fashion markets and are prepared from overseas locations before being shipped directly to your address. This allows us to offer a wider selection of distinctive designer pieces.

How long does delivery take?

Estimated delivery is usually 6–7 working days after your order is confirmed. Delivery times may vary slightly depending on the destination, carrier processing, customs clearance, and public holidays.

Is shipping free?

Yes. CTC offers complimentary worldwide shipping on eligible orders, unless otherwise stated at checkout.

Will I have to pay customs duties or import taxes?

No unexpected import charges are expected at delivery. Applicable duties and taxes are included where applicable, so the price you see at checkout is designed to be the final amount payable for your order.

How can I track my order?

Once your order is dispatched, you will receive tracking details by email. You can also track your order through the Track Your Order page using your order number or tracking number.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address. Once an order has been processed or dispatched, address changes may no longer be possible.

Can I cancel my order?

Orders can only be cancelled before they are processed for dispatch. Since items are prepared quickly after confirmation, cancellation requests must be sent as soon as possible.

What is your return policy?

CTC offers a 7-day return window starting from the day your parcel is delivered. To initiate a return, please contact us with your order number, item details, and reason for return. Items must be returned in their original condition, unused, unworn, with tags and packaging intact.

How do I request a return?

Please email us at admin@clickthatclicks.com with your order number, the item you wish to return, and the reason for return. If the item is damaged or incorrect, please include clear photos so our team can review your request.

Are sale items returnable?

Return eligibility may vary for promotional, discounted, or final-sale items. Any non-returnable item will be handled in accordance with the terms shown at the time of purchase and our returns policy.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately at admin@clickthatclicks.com and include your order number along with clear photographs of the item and packaging. Our team will review the issue and guide you on the next steps.

What payment methods do you accept?

Available payment methods are shown securely at checkout. Payment options may vary depending on your location and the Shopify checkout settings available at the time of purchase.

How can I contact CTC?

You can contact us by email or WhatsApp support.

Email: admin@clickthatclicks.com
WhatsApp Support: +971 54 439 6410

What are your working hours?

Monday to Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 12:30 PM
Saturday & Sunday: Closed

Time Zone: Gulf Standard Time (GST / GMT+4)