Frequently Asked Questions

Yes. Every piece is authentic and new with original tags, sourced through established distribution partners who work with the brands, their licensees and official distributors. We never sell replicas.

Not every piece. We source each piece after you order, from our partners' warehouses in Europe and the United States, and it is shipped directly to you. Your piece is our responsibility until it is delivered.

The price shown at checkout, paid once. Delivery is included. There are no service fees.

It is the designer's reference retail price for that piece. It is shown so you can see the value; it is not a previous CTC Fashions price.

The methods available for your country are shown securely at checkout. The full price is paid once, at checkout.

Yes, free of charge until we have purchased your piece, usually within a few hours of your order. After that, please use our returns process.

We will tell you within 2 working days and refund you in full, or you may wait for it if you prefer.

Usually 6–7 working days from your order. We commit to delivery within 20 working days; if we miss that, you may cancel for a full refund.

Orders to the United States are delivered duty-paid. For other destinations, local customs may charge import duty or VAT on arrival.

Once your order is dispatched, you will receive tracking details by email. You can also use the Track Your Order page.

Contact us as soon as possible. Once a parcel has been dispatched, the courier may not allow changes.

You may request a return within 7 days of delivery (14 days in the UK and EU). Pieces must be unworn, with all tags and packaging. Full details are on the Returns & Exchanges page.

Tell us within 7 days with photos. We collect it at no cost and refund you in full, including any import charges you paid.