The Maison
Privacy Policy
Effective Date: 21 September 2026
We treat your personal information as a trust (amanah). We collect only what we need to serve you, we never sell it, and we share it only to complete your order or where the law requires.
At CTC Fashions, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, place an order, create an account, contact us, or interact with our online services.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
1. Who We Are
CTC Fashions (ClickThatClicks FZ-LLC, United Arab Emirates) is an online fashion store offering curated designer fashion, accessories, footwear, bags, eyewear, and related fashion pieces.
Our website is:
For privacy-related questions, please contact:
2. Information We Collect
We may collect the following types of personal information when you use our website or services:
Order and Account Information
- Name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details
- Purchase history
- Account login details, where applicable
Payment Information
Payments are processed securely through approved payment providers. CTC Fashions does not store card details.
We may receive limited payment confirmation information, such as payment status, transaction reference, and billing confirmation.
Delivery and Fulfilment Information
To process and deliver your order, we may collect and use:
- Delivery address
- Contact number
- Courier tracking details
- Delivery status
- Customs or fulfilment information where required
Customer Support Information
When you contact us, we may collect:
- Your name
- Email address
- Order number
- Message details
- Photos, videos, or documents submitted for return, refund, damaged item, or delivery support
Website and Device Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Referring website
- Time spent on pages
- Approximate location based on IP address
- Cookie and tracking information
3. How We Use Your Information
We use personal information to:
- Process and manage orders
- Confirm payment and prevent fraud
- Arrange delivery and fulfilment
- Provide tracking and order updates
- Handle returns, refunds, and customer support
- Respond to questions or complaints
- Improve website performance and user experience
- Personalise product recommendations and website content
- Send service-related emails
- Send marketing emails where you have opted in
- Measure advertising and marketing performance
- Comply with legal, tax, accounting, and regulatory obligations
4. Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more of the following grounds:
- To perform a contract with you, such as processing and delivering your order
- To comply with legal obligations
- To protect our legitimate business interests, such as fraud prevention, website security, analytics, and improving our services
- Based on your consent, such as marketing communications or certain cookies where required
5. Cookies and Tracking Technologies
CTC Fashions uses cookies and similar technologies to operate the website, improve functionality, understand visitor behaviour, and support advertising and analytics.
Cookies may be used for:
- Website functionality
- Shopping cart operation
- Checkout performance
- Login and account features
- Analytics and reporting
- Marketing and retargeting
- Fraud prevention and security
Some cookies are necessary for the website to work properly. Others may be used for analytics or marketing, depending on your cookie settings and applicable law.
6. Analytics and Advertising Tools
We may use third-party tools to understand website activity, measure marketing performance, and improve advertising.
These may include:
- Shopify analytics
- Google Analytics
- Google Ads / Google Merchant Center
- Meta Pixel / Meta Business Tools
- TikTok Pixel or similar advertising tools
- Email marketing and customer communication tools
These tools may collect information such as pages viewed, products viewed, checkout activity, device information, browser information, and interactions with ads or marketing content.
We do not intentionally send card details or sensitive payment information to advertising or analytics platforms.
7. Marketing Communications
If you subscribe to our newsletter, create an account, or opt in to marketing, we may send you emails about:
- New arrivals
- Style edits
- Product updates
- Promotions
- Offers
- Store announcements
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at:
Service-related emails, such as order confirmations, delivery updates, return updates, or refund notifications, may still be sent even if you unsubscribe from marketing.
8. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business, including:
- Shopify and ecommerce platform providers
- Payment processors
- Banks and fraud prevention providers
- Suppliers and fulfilment partners, including our distribution partner in Europe and the United States, which prepares and ships your order, and its carriers (DHL, FedEx and UPS)
- Courier and logistics providers
- Customs or delivery service providers where required
- Email and customer communication platforms
- Analytics and advertising platforms
- IT, hosting, and website service providers
- Legal, tax, accounting, or regulatory advisers where required
We share only the information reasonably necessary for the relevant service.
9. International Transfers
Because CTC Fashions offers worldwide delivery and uses international suppliers, couriers, platforms, and service providers, your personal information may be processed or transferred outside your country of residence.
Where required, we aim to use appropriate safeguards for international transfers of personal information.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Order fulfilment
- Customer support
- Returns and refunds
- Fraud prevention
- Legal, tax, accounting, and regulatory requirements
- Business records
- Marketing preferences, where applicable
When information is no longer required, we may delete, anonymise, or securely retain it as required by law or business necessity.
11. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing
- Restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Request a copy of your personal information
To exercise privacy rights, contact us at:
We may need to verify your identity before processing your request.
12. Data Deletion Requests
If you wish to request deletion of your personal information, please contact:
Please include:
- Your full name
- Email address used on the website
- Order number, if applicable
- A clear request for data deletion
We will review and process your request in accordance with applicable law.
Some information may need to be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, or legitimate business purposes.
13. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online platform, payment system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.
14. Children’s Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it where required.
15. Third-Party Links
Our website may contain links to third-party websites, payment providers, courier websites, social media platforms, or other external services.
We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements, or data practices.
The updated version will be posted on this page with the revised effective date.
Continued use of our website after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
For privacy questions, data requests, or concerns, please contact:
CTC Fashions
Email: admin@clickthatclicks.com
Website: www.clickthatclicks.com